Talk to a person, not a ticket queue
Our team aims to give every user quick, friendly and properly qualified support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer your questions, explain how features work and help you sort out any problem. Fill in the contact form and tell us what you need. A member of the support team reviews your message and replies as quickly as possible, usually within one business hour.
Registration open, limited places
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our Manchester office
- AddressOne St Peter's Square, Manchester M2 3DE, United Kingdom
- Office hoursMonday to Friday, 9:00–17:30 (UK time)
- Email[email protected]
Support at a glance
| Support hours | Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays) |
|---|---|
| Typical wait time | usually under one business hour |
| Responsible department | Client Support & Compliance |
| [email protected] |
What the team can help with
Account and onboarding
Registration, identity verification, platform settings and anything that feels unclear during your first weeks.
Deposits and withdrawals
Payment methods, processing times, withdrawal requests and confirmation of where your money is in the process.
Security questions
Two-step verification, suspicious messages, device sessions and anything that worries you about your account.
Complaints
If something has gone wrong, the team logs a formal complaint and walks it through our published procedure.
For anything urgent relating to suspected fraud, see the Fraud warning page. Complaints are handled under the procedure on the Complaints page.